The sad news of the FMFA15 cancellation broke a few days ago and Livescapes Singapore has finally announced details for ticket refunds.
An official statement has been released stating that all Future Music Festival Asia 2015 ticket purchasers will have their tickets refunded. The ticket refunds will begin in batches from Tuesday 10th of March 2015 onwards. The refund process is expected to take between 30 – 45 days to complete.
Please note that no submission from ticket purchasers will be required as the refund process is automated.
The refund processes are as stated below:
· For all SISTIC and Galactix ticket buyers who have purchased tickets via a credit or debit card, refunds will be credited directly into your respective accounts. This includes refunds for car park passes purchased. Reimbursements of your refund are expected to take at maximum 30 – 45 days. (If the tickets were purchased using a local Singaporean credit or debit card, you can expect to receive refunds within 7 – 14 days).
· Refunds for SISTIC tickets purchased via cash or eNETS will also be refunded within a one-month period. Collection of refunds can be made at the SISTIC Headquarters (10 Eunos Road 8, #03-04, Singapore Post Centre, Singapore 408600). A subsequent official announcement will be made when refunds are ready to be collected.
· For those who have preloaded credits onto your wristband, refunds will also be credited directly back into your credit or debit card account within 30 – 45 days.
· For those who have purchased packages and tickets via an FMFA authorized travel agent, the travel agents have been instructed to provide you with the refund directly within 30 – 45 days.
For all other queries or concerns, please contact the care team that has been set up to provide any further clarification or assistance. They can be reached at email@example.com.